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We are proud to say that your device is a genuine product completely manufactured and developed in Sri Lanka, designed with utmost precision and commitment to quality. By scanning the QR code, you have been directed to this exclusive page to help you understand, utilize, and support your device better. Please check the serial number displayed here against the serial number printed in the sticker behind the device.

Thank you for purchasing the Crewmate Finger Print Scanner V2, a product we have crafted with precision, dedication, and a commitment to quality. This policy outlines the terms and conditions of the Lifetime Warranty provided with your device.

1. Warranty Coverage:

The Crewmate Finger Print Scanner V2 is covered under a Lifetime Warranty, which is valid for approximately 5 years from the date of purchase.

• The warranty covers:
  • Manufacturing defects.
  • Software malfunctions related to firmware.
  • Hardware malfunctions not resulting from misuse.

2. Exclusions:

The following scenarios are NOT covered under the warranty:

• Physical damage caused due to mishandling, accidents, or negligence.
• Unauthorized modifications or repairs.
• Damage due to exposure to moisture, extreme temperatures, or corrosive environments.
• Normal wear and tear, including cosmetic damages.
• Any issue arising due to incompatible accessories or third-party software.

3. Genuine Product Verification:

To ensure the authenticity of your product and to avail of the warranty services, always verify your product through our Genuine Product Verification portal. The unique serial number on your device will help in this verification.

4. Claims Procedure:

If your device encounters any issues covered under warranty:

1. Visit our Request Support portal.
2. Provide necessary details like the serial number, purchase date, and a description of the issue.
3. Our support team will guide you through the troubleshooting steps.
4. If the issue persists, you will be instructed on how to send the product for repair or replacement.

5. Replacement:

In cases where the device cannot be repaired, we will provide a replacement. The replacement device might be a refurbished unit of equal or greater functionality.

6. Warranty on Repairs:

Any repairs or replacements done under this warranty will be covered for the remainder of the original warranty period or for 90 days, whichever is longer.

7. Limitation of Liability:

Crewmate is not liable for any indirect, incidental, or consequential damages arising out of the use or service of the product. The warranty service constitutes the purchaser’s sole remedy.

8. Changes to the Warranty Policy:

Crewmate reserves the right to make changes to this warranty policy at any time. However, any changes will not affect products already purchased before the policy change.

9. Governing Law:

This warranty policy shall be governed by the laws of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Thank you for your trust in Crewmate. We are committed to providing you with products of the highest quality and ensuring your satisfaction. Should you have any questions regarding this warranty policy, please contact our customer support.